Templar Quest in the Languedoc, France
Knights Templar, Cathars, Troubadours, Rennes-le-Château, Megaliths
Terms and Conditions
These terms and conditions are applicable to all bookings including reservations
made via other members of the travel community and apply equally to all
residents of all countries around the world.
1. Prices and price changes
1.1 We can guarantee the price of your booking in any major currency.
1.2 Students of 18 years plus enjoy a discount of 7.5%. The same terms
and conditions apply. Student identification required.
1.3 Group discounts are available for scheduled and personalized tours.
1.4 It is recommended that participants should be 14 years plus to participate
in tours of two or more days.
1.5 Scheduled tours prices include accommodation, all meals with wine
or soft drink, all transport to and from sites and entry fees. Scheduled
tours do not include snacks, bar bills or airport transfers or arrival
in the Languedoc.
1.6 Personalised tours can be from half a day to 10 days in budget or
luxury hotels and are priced accordingly. The same terms and conditions
apply except where negotiated and included in the written reservation
and confirmation procedures.
2. Changes made to your Tour by us
2.1 Tours are continually improved and changes may be made to the scheduled
tours as advertised. We reserve the right to alter at any time any place
visited, itinerary or hotel owing to unforeseen circumstances.
3. Personal travel insurance.
3.1 No compensation of any kind or responsibility can be taken if, due
to circumstances beyond the control of Ferereolus or the relevant service
providers, we have to notify a change to your arrangements or we or the
relevant service providers cannot supply your arrangements in full or
in part as agreed, or you suffer any loss or damage of any description.
A circumstance beyond our (or the relevant service providers) control
is one that cannot be foreseen or avoided, even after taking all due care
and includes but is not limited to war, terrorist activity, civil unrest,
industrial disputes and bad weather situations or forecasts. Every endeavour
will be made to advise participants in advance of any alterations that
are deemed necessary in the tour itinerary provided. In the event of any
passenger not being carried for any cause whatsoever, no liability will
be accepted by the operators. Should the passenger fail to arrive or arrive
late to a starting point or during the tour, then no liability can be
3.2 It is a condition of our contract with you that you and all members
of your party have suitable and sufficient travel insurance to cover your
journey as neither Ferreolus nor our suppliers can be held responsible
for any liability, expenses or losses you incur as a result of being inadequately
insured. We strongly recommend that a comprehensive travel insurance policy
is purchased at the time of booking.
3.3 You are responsible for your personal safety and for the safety of
the accompanying people dependent on you. Please take time to understand
and then conform to the health and safety rules stipulated by appropriate
authorities. You agree to defend and indemnify Ferreolus and suppliers
and any of their officers, directors, employees and agents from and against
any claims, causes of action, demands, recoveries, losses, damages, fines,
penalties or other costs or expenses of any kind or nature including but
not limited to reasonable legal and accounting fees, brought by:
- you or on your behalf in excess of the liability described above;
- third parties as a result of your breach of this agreement or the
documents referenced herein or your violation of any law or the rights
of a third party.
4. If you have a complaint
4.1 If you have cause for complaint whilst on your Tour please bring
it to our immediate attention. The health and safety standards that apply
to the services you have booked should meet the local standards If you
have a concern with any safety standards you come across, you must take
this up with the relevant service provider in the locality concerned at
the time of your trip.
5.1 Payments may be made by bank transfer, Paypal or credit card. Bank
transfer details are provided upon request.
5.2We accept most credit cards but not American Express.
5.3 Ferreolus does not charge a service fee for processing credit card
payments. Payment will be listed as Ferreolus AS Duncan on
your credit card statement.
5.4 Prices are per person, unless otherwise specified. Prices include
VAT and local taxes.
5.5 A non-refundable 25% of the tour price is paid at the time of booking.
The balance is settled no later than two months before the start date
of your tour.
5.6 Price quotations are valid for 3 months and then subject to change
without notice until a booking has been confirmed but not once a booking
has been confirmed.
6. Refund and compensation policy
6.1 In the event that a venue is not visited due to unforeseen circumstances,
an amount equal to the value of the admission will be refunded in full.
6.2 When the full tour price has been paid in advance 50% of the payment
is refundable when the client cancels two months or more from the beginning
of the tour date. Tours cancelled within two months from the start of
the reservation date are non-refundable. Participants are advised to procure
personal travel insurance in case of unexpected changes to their travel
7. Personal conduct
7.1 We reserve the right to require any person, if we deem their actions
or conduct offensive, or a nuisance to other passengers, to leave the
tour. As such, we shall have no further liability
8.1 Any items left in vehicles are left at the owner`s risk. Ferreolus
will not take responsibility for loss or damage to those items.
9. Special Requests
9.1 Please inform us at time of booking of any special requests for any
service or facility that is not included as part of your booking. We will
enquire with the relevant service provider and where possible will try
to accommodate your request, but please note such requests cannot be guaranteed.
9.2 Ferreolus will normally take and may use photographs taken on Cathar
Country Tours. Exceptions can be agreed on request.
10. Our liability to you
10.1 Unless caused by our own negligence we have no liability of any
kind whatsoever to you or your party or dependants for any death, personal
injury, loss, consequential loss or damage of any kind you or your party
or your dependants may suffer. Ferreolus its agents and suppliers also
accept no responsibility or liability whatsoever for any government restraints,
acts of war and terrorism, weather conditions, or for any misadventure
or casualty or any other force majeure or causes beyond their control.
Subject to the terms and conditions Ferreolus liability shall be
limited to up to the price paid for the booked arrangements. Ferreolus
does not own hotels or restaurants and has no liability for loss or damage
caused by the proprietors or operators thereof.
11. Passports and Visas
11.1 It is the responsibility of all participants, regardless of their
nationality, to check with the appropriate authorities about any visa
and immigration requirements. We will not accept any responsibility if
you or any passenger travels without the correct passport, visa, health
insurance or any other required documentation.
12.1 Smoking is only permitted out doors in French hotels and restaurants.
Bags for disposal of cigarette butts can be provided on request.
13. Food and drink
14.1 For safety reasons no hot food or drinks are to be carried onto
15. Hotel Reservations
15.1 The name and contact information of the accommodation provider will
be available on your Catharcountry tour confirmation.
15.2 You acknowledge that the availability of the facilities and features
listed for each hotel are under the direct control of the hotel and as
such Ferreolus cannot be held responsible if those facilities or features
are not made available to you during the period of your stay. If a facility
or feature is of particular importance to you, then you should check with
Ferreolus or the hotel that this facility or feature will be available
during your dates of stay before you make your reservation. Please note
that, in particular, swimming pools and air conditioning are only available
seasonally and it is your responsibility to check whether these facilities
will be available during your stay. You acknowledge that the inclusion
in the hotel's facilities of car parking, means that a provision is made
by the hotel for car parking.
16.1 These Conditions and the contract between us are subject to English
law and the exclusive jurisdiction of the English courts.